Memphis power comes from MLGW. Report an outage at 901-544-6500 or on the outage map; gas leaks and emergencies go to 901-528-4465, open 24 hours.

Last checked Oct. 17, 2026. Facts on this page come from Memphis Light, Gas and Water’s home page, Outage Center, about page, safety page, streetlight outage page and text alerts page.

Electricity in Memphis comes from Memphis Light, Gas and Water (MLGW), which also supplies natural gas and water. To report a power outage, call 901-544-6500 or use MLGW’s outage map. For a gas leak, downed line or any utility emergency, call MLGW’s Emergency Hotline, 901-528-4465, open 24 hours a day, or 911.

Who to call

  • Power outage: MLGW, 901-544-6500; outage map
  • Gas leak or utility emergency (24 hours): 901-528-4465, or 911
  • Billing: 901-544-6549
  • Streetlight out: online form or 901-320-1497
  • Downed tree blocking a city street: Memphis 311, 901-636-6500

Reporting an outage

  1. Check the map. MLGW’s outage map, linked from its Outage Center, shows outages it already knows about.
  2. Report it. Call 901-544-6500 with your address or MLGW account information.
  3. Stay clear of downed lines. Treat every downed line as live and call 901-528-4465 or 911.

MLGW says it plans year-round for severe weather and urges customers to be ready for the next storm. Its safety page asks every household to know where its gas and water shutoff valves and main electric panel are and how to turn them off in an emergency.

Streetlights

Report a dark streetlight or leased outdoor light on MLGW’s streetlight outage form, giving the location and type of light. You get a confirmation number to check the repair status online, or call 901-320-1497 to report or check on one.

Alerts

MLGW’s Text Alerts program sends a text about three business days before a bill is due or a service cut-off is scheduled, only when there is a balance. To sign up for alerts and notifications, text JOIN to MLGW4U (654948); text STOP to cancel.

About MLGW

From MLGW’s about page:

Bar chart of MLGW customers by service: about 431,000 electric customers, 320,000 natural gas customers and 257,000 water customers.

  • MLGW, in business since 1939, calls itself the nation’s largest three-service municipal utility, with more than 440,000 customers.
  • Its electricity comes from the Tennessee Valley Authority (TVA), a federal agency; MLGW is TVA’s largest customer, at 11% of TVA’s total load, with nearly 431,000 electric customers.
  • It serves nearly 320,000 natural gas customers in Shelby County through more than 4,650 miles of gas mains.
  • Its water comes from more than 175 wells and 10 pumping stations tapping the aquifer under Shelby County, serving more than 257,000 customers.

MLGW’s headquarters is at 220 S. Main St., where its board meets.

What this means for you

  • Save 901-544-6500 for outages and 901-528-4465 for emergencies.
  • Check the outage map before you call; your outage may already be logged.
  • Text JOIN to 654948 for MLGW alerts.

More guides: who to call at City Hall and moving to Memphis.

Frequently asked questions

How do I report a power outage in Memphis?

Call Memphis Light, Gas and Water at 901-544-6500 or check and report on MLGW’s outage map at outagemap.mlgw.org.

Is there an MLGW outage map?

Yes. MLGW’s outage map, linked from its Outage Center, shows current outages across its Shelby County service area.

What number do I call for a gas leak in Memphis?

MLGW’s Emergency Hotline, 901-528-4465, is open 24 hours a day. If you smell gas, get out first and call from a safe place, or call 911.

How do I report a streetlight out in Memphis?

Use MLGW’s online streetlight outage form, which gives you a confirmation number, or call 901-320-1497.

Who supplies MLGW’s electricity?

The Tennessee Valley Authority, a federal agency. MLGW says it is TVA’s largest customer, at 11% of TVA’s total load.